Understanding the Long-Term Care Ombudsman program (LTCOP) is important for Information and Referral/Assistance professionals. This webinar explores the role and responsibilities of the LTCOP. The Ombudsman program serves as an advocate for residents of nursing homes and residential care communities. At the end of this webinar, participants will know when it's appropriate to refer callers to the LTCOP and what kind of assistance the caller can expect to receive.
This webinar was held February 2024.