Information and Referral/Assistance (I&R/A) services refer people to aging and disabilities programs every day. How do these programs impact individuals and families? Do they make a difference? While I&R/A follow-up and other quality assurance measures help to tell the story, national quality measurement initiatives are also a resource for assessing and understanding service outcomes. Join this webinar to learn about the National Core Indicators-Aging and Disabilities (NCI-AD™), a voluntary effort by state aging, disability and Medicaid agencies to measure program performance through consumer experience surveys. As with I&R/A data, NCI-AD data is a powerful tool to understand what happens next for service recipients and to inform continual quality improvement. NCI-AD is a collaborative effort between ADvancing States, the Human Services Research Institute (HSRI), and participating states.
Presenters:
- Rosa Plasencia, Director, NCI-AD, ADvancing States
- Stephanie Giordano, Director of NCI-AD, HSRI
This webinar was held on January 19, 2023.